Shipping & Returns

Shipping

Orders are currently processed and prepared for shipment within 5–7 business days. This processing timeframe does not include carrier transit time and may change during periods of high order volume or other unforeseen circumstances.

If we are unable to ship within the stated timeframe, we will contact you regarding the delay and provide available options.

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Returns

For health and safety reasons, herbal teas, tinctures, supplements, and other ingestible products are final sale and cannot be returned once received.

If you receive an incorrect item, please contact Eyes & Herbs at welcome@eyesandherbs.com.

The incorrect product must remain unused and unopened. Once confirmed, the correct item will be sent at no additional cost.

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Lost or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery and handling are subject to the carrier’s processes and conditions. If your package is lost or arrives damaged, please contact the carrier and Eyes & Herbs as soon as possible. We may request photographs, tracking information, or documentation of a carrier claim in order to review the matter.

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Eyes & Herbs may, at its discretion and where appropriate, offer a replacement or refund for a lost or damaged shipment. Any remedy will be considered on a case-by-case basis and does not affect rights available to you under applicable law.

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For shipping-related questions, contact:

 

Eyes & Herbs
welcome@eyesandherbs.com

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